Refund policy

Returns

We are happy to provide a refunds on apparel purchases if they are within 30 days of the original order. The product must be returned unused, in the same condition and with all original tags attached and packaging.

To complete your return, we require a receipt or proof of purchase.

We cannot provide refunds or exchanges past 30 days of the original order. Please do not send your purchase back to the manufacturer.

Sale items are final sale. If you need to exchange it for the same item, send us an email at fitnessexpertsbc@gatorsgym.com and send your item to: 17670 65A Avenue, 103, Surrey BC V3S 5N4, Canada.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.

Please contact us at fitnessexpertsbc@gatorsgym.com if you have not received your refund past 10 business days.

Shipping
To return your product, you should mail your product to: 17670 65A Avenue, 103, Surrey BC V3S 5N4, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.